Shipments
Top Hydraulics' shipping to you:
We are doing our best to make shipping safe and affordable for you!
Core exchange shipments are generally dispatched same day or 1 day after receipt of payment and are shipped via FedEx 2-Day Service with tracking and drop-off without signature unless requested. Rebuilds of products you have shipped to us are generally dispatched within 7-10 days after receipt of payment and products (whichever occurs last, and delays may occur in complicated cases) and are shipped via FedEx 2-Day Service with tracking and drop-off without signature unless requested.
If you prefer other shipment options, such as different carriers, expedited service, required signature or insurance, an additional cost will be applied, so please contact us for such options. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling, packing and postage costs. In most cases, this actually means that we are taking a loss on shipping by extending a domestic flat shipping rate. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect your valuable parts.
Boxes are amply sized and your items are well-protected.
Shipping to Top Hydraulics:
To send your cylinders (or cores) to Top Hydraulics Inc, please cycle the hydraulic fluid out of the cylinder/s by holding the item wrapped in a shop cloth or paper towels and manually pumping the cylinder rod a few times to eject the oil out of the cylinder/s. Then place the cylinder/s in plastic bags and wrap well. Make sure to buffer against voids in your mailing box to prevent the cylinder/s from rattling around or puncturing the package. Credit Card Payment should be made in advance of sending your package to Top Hydraulics (additional international shipping charges will be required--please contact us for more information). Kindly enclose a copy of your online payment receipt (or if returning cores, please include your core return slip) with your cylinders and include your daytime phone number and shipping address (if different than the billing address). We advise you tape the package securely (especially the corners).
The shipping address is:
Top Hydraulics, Inc.
3235 Pacific View Drive
Florence, OR 97439
USA
(Tel: 541 902 3214)
Attention International Customers
For Customs clearance, you must declare a value on the package you are sending us. Please note: parcels with a declared value under US$750 enter the US without incurring taxes, duties or clearance fees. Considering that you are sending us broken parts for repair, it is most reasonable to declare a value under US$750. You can insure your parcel only up to the amount that has been declared as the value for customs, so your best insurance is good packaging. It is extremely rare that parts get lost on the way to us.
Please be sure to drain or cycle all fluid out of your parts, then wrap them in plastic, so that the parcel does not get soaked in oil. It is generally a good practice to double box pumps or sets of cylinders because heavy parcels take quite a beating in international transit unless you are using a premium carrier such as FedEx. Clearly, you don't want to just stick a part into a cardboard envelope without any further protection or buffering. Buffer your parcel well inside so that parts don't rattle around or the parcel gets crushed from others on top of it. Ideally, tape all around all surfaces of the parcel, which generally provides excellent protection against losing components that are trying to escape through small holes in the cardboard.
We use FedEx International Priority for almost all outbound international shipments, as they tend to offer the fastest and most secure service. Due to our shipping volumes, our rates for return shipping your parts via FedEx International Priority are typically equal to or cheaper than Postal Service. We cannot offer shipping labels for your shipment from you to us - you will have to shop around for the best option to ship your parts to us.
In the rare event that you feel you have to declare a value over US$750 on your parcel shipping to us, please understand that we will need to be reimbursed for any importation fees or duties incurred. You agree to this by accepting our terms and conditions when you place your order. On high value parcels, we are typically charged an Entry Prep Fee (currently about $25) plus 2.5% tax on the declared value of the package, there are oftentimes delays in customs, and it can take a while for us to receive the actual customs invoice.
Depending on the parts you are sending us, your customs declaration might say "hydraulic cylinder for repair" or "hydraulic pump" for repair. Please note that DHL does not like to carry hydraulic parts or used car parts in some countries. If your carrier asks for the "harmonized code or tariff" of the parts you are shipping, those are 841221 for linear actuators (cylinders) and 841360 for pumps.