We are doing our best to make shipping safe and affordable for you!
Up-front shipments are generally dispatched same day or 1 day after receipt of payment and are shipped via USPS Priority Mail with tracking and drop-off without signature. Rebuilds of products you have shipped to us are generally dispatched within 1-3 days after receipt of payment and products (whichever occurs last, and delays may occur in complicated cases) and are shipped via USPS Priority Mail with tracking and drop-off without signature.
If you prefer other shipment options, such as different carriers, expedited service, required signature or insurance, an additional cost will be applied, so please contact us for such options. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling, packing and postage costs. In most cases, this actually means that we are taking a loss on shipping by extending a domestic flat shipping rate. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect your valuable parts.
Boxes are amply sized and your items are well-protected.
To send your cylinders (or cores) to Top Hydraulics Inc, please cycle the hydraulic fluid out of the cylinder/s by holding the item wrapped in a shop cloth or paper towels and manually pumping the cylinder rod a few times to eject the oil out of the cylinder/s. Then place the cylinder/s in plastic bags and wrap well. Make sure to buffer against voids in your mailing box to prevent the cylinder/s from rattling around or puncturing the package. Credit Card Payment should be made in advance of sending your package to Top Hydraulics (additional international shipping charges will be required--please contact us for more information). Kindly enclose a copy of your online payment receipt (or if returning cores, please include your core return slip) with your cylinders and include your daytime phone number and shipping address (if different than the billing address). We advise you tape the package securely (especially the corners).
The shipping address is:
Top Hydraulics, Inc.
3235 Pacific View Drive
Florence, OR 97439
(Tel: 541 902 3214)
For Customs Duties and Taxes, you must declare a value on your package. Please Note: Top Hydraulics Inc, will not accept United Stated Customs and Duties charges on packages with declared value over 200 US dollars. You must ship "free domicile", meaning you as the sender agree to accept responsibility for all Customs duties, broker fees, and taxes. On packages with values declared over 200 US dollars, we are typically charged an Entry Prep Fee (currently about $25) plus 2.5% tax on the declared value of the package, there are oftentimes delays in customs, and it can take a while for us to receive the actual customs invoice.